Refund policy

 

 

Return Policy

The AURAI Conscious Carry Guarantee (Return Policy)

 

We stand by the quality and purpose of our products. If the Echo Wallet is not a reflection of your values, we accept returns under the following conditions.

1. The 30-Day Window

  • You have 30 calendar days from the date you received your item to initiate a return or exchange.

  • After the 30-day period, we cannot offer a refund or exchange.

2. Condition of Return

  • To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it.

  • The item must be in its original packaging, including the customized box.

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error will be ineligible for a refund.

3. Refunds (The Process)

  • Once your return is received and inspected, we will send you an email notification.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges

  • We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact us at helloaurai.shop@gmail.com

5. Shipping Returns

  • You will be responsible for paying for your own shipping costs for returning your item. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

How to Initiate a Return

  1. Contact Us: Send an email to our customer support team at helloaurai.shop@gmail.com with your order number and the reason for your return. We'll provide you with a Return Merchandise Authorization (RMA) number.

  2. Package Your Item: Securely pack your item in its original packaging.

  3. Ship to Our Address: Clearly write the RMA number on the outside of the package and send it to the following address:

    AURAI 
    1410 Franklin St, PO Box 450
    San Francisco, CA 94109

Refund Processing

Once we receive and inspect your return, we will notify you via email. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.