Terms of service

Effective Date: October 26, 2023

 

1. Acceptance of Terms

 

By accessing or using the website and services of AURAI ("we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). These Terms govern all use of the site and all content, services, and products available at or through the website.

 

2. Your Account

 

If you create an account on our website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security.

 

3. Products and Orders

 

  • Product Descriptions: We strive to be as accurate as possible with our product descriptions. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free.

  • Pricing: All prices are subject to change without notice. We reserve the right to modify or discontinue a product at any time without prior notice.

  • Order Acceptance: We reserve the right at any time after receiving your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order.

 

4. Shipping and Delivery

 

  • Processing Time: We aim to process orders promptly. Our standard order processing workflow requires daily checks for new orders, typically at 9 AM PDT. We will learn how to generate shipping labels through our Shopify system and third-party software.

  • Packaging: Our packaging standards include using branded boxes or mailers and securely packing fragile items to prevent damage.

     

  • Shipping Carriers: We use various carriers, such as USPS, UPS, and FedEx, with the choice depending on factors like cost, speed, and package size.

  • Cut-off Times: We adhere to daily cut-off times for same-day shipping. If an order comes in after the cut-off, it will ship the next business day.

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    Tracking: Tracking numbers are automatically sent to customers to keep them informed about their shipment.

     

 

5. Returns and Refunds

 

Our return policy is governed by our separate Returns & Refunds Policy page. Key points include a

30-day return window from the date of purchase, and items must be returned in their original, unused condition with all original packaging. All returns should be sent to the address specified on our return policy page. We will follow a documented return workflow for issuing return labels, receiving the product, and inspecting it.

 

6. Intellectual Property

 

The content, trademarks, and data on this website, including but not limited to text, graphics, logos, and images, are the property of AURAI and are protected by intellectual property laws. You may not use any of our trademarks or trade dress without our prior written consent.

 

7. Limitation of Liability

 

In no event shall AURAI, its directors, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use or inability to use the website or any products.

 

8. Governing Law

 

These Terms shall be governed and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

 

9. Changes to Terms

 

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of the website following the posting of any changes to these Terms constitutes acceptance of those changes.

 

10. Contact Information

 

For any questions about these Terms of Service, please contact us at: helloaurai.shop@gmail.com.